Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting personal limits on your gaming activities, opting for self-exclusion, and seeking help and support from trusted independent bodies.
To assist you in gambling responsibly we have limits on deposits, losses, wager amounts or user account activity that you can set yourself. This functionality can be accessed within your user profile in the “personal limits” section herehere
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding personal limits functionality, please contact customer support.
Deposit limit. You can set a limit on your deposits for a day, a week, or a month.
Loss limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a loss limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
Wager limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-off limit. You can set a cooling-off period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
You can set a self-exclusion limit for 6 months, 9 months, 1 year, forever. Upon doing so your player account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires.
You may also contact our support team at firstname.lastname@example.org and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.
You can close account at any time by contacting casino team on live chat or by email.
You may also contact any of the following organizations for consultation and support:
The casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our website. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied immediately.
However, we realise that due to a wide availability and nature of the internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:
For more information you can visit the following websites:
In case you have a complaint, the first step should be contacting the casino support team. We aim to provide a substantive response to your complaint as soon as possible and seek to resolve the complaint within eight weeks from the date the complaint is received. Depending on the complexity of the complaint, the investigation may take longer than eight weeks to resolve. In such a case an update explaining the reasons the final response is not provided yet as well as the period we expect to be able to do so will be sent to you.
In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you regarding a dispute, we will do so by using any of your contact details. We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.
We have appointed thepogg.com as adr provider that you may also complain to. Complaints to thepogg.com may be sent to email@example.com. Should you still not be satisfied with the ruling, you may also contact the mga player support unit by email address firstname.lastname@example.org, email@example.com or by clicking https://www.mga.org.mt/support/online-gaming-support/.